Last Updated: October 23, 2026
1. Overview
At Perpetua Woman Store, we aim to process orders promptly and provide a smooth shopping experience. This Order Cancellation Policy explains how to request an order cancellation, how we handle cancellation requests, and what happens if a cancellation is approved.
2. Requesting an Order Cancellation
If you wish to cancel an order, please contact our customer service team as soon as possible after placing it. Include your order number and the email address used at checkout so we can identify your purchase.
We will make reasonable efforts to accommodate cancellation requests submitted before an order has been processed or shipped. However, cancellations cannot be guaranteed once order processing or fulfillment has begun.
3. Orders That Have Already Shipped
Once an order has been shipped, it generally cannot be canceled. If you no longer wish to keep the products, you may contact us for guidance on returning eligible items under our Return and Refund Policy.
Please contact us before refusing delivery or sending any products back.
4. Refunds for Canceled Orders
If your cancellation request is approved and payment has already been collected, an appropriate refund will be issued to the original payment method.
Refunds are generally processed after cancellation approval. The time required for the funds to appear in your account depends on your bank or payment provider.
If payment has not been captured, any pending authorization may be released according to your payment provider's procedures.
5. Changes to Order Information
If you need to correct your shipping address, contact information, or other order details, please contact us immediately. We will try to help make the requested changes before the order is processed or shipped.
Changes cannot be guaranteed after fulfillment has begun. Please review your order information carefully before completing checkout.
6. Orders Canceled by Perpetua Woman Store
We reserve the right to cancel or refuse an order when necessary, including in circumstances involving:
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Payment authorization or verification issues.
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Suspected fraudulent or unauthorized transactions.
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Product unavailability.
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Incorrect pricing or product information.
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Incomplete or inaccurate order details.
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Other circumstances that prevent us from fulfilling an order appropriately.
If payment has been collected for an order canceled by us, an appropriate refund will be issued.
7. Promotional Orders
Orders placed using discount codes, promotional offers, or special pricing are subject to the same cancellation procedures. The reuse or reinstatement of a promotional code after cancellation depends on the terms of the applicable promotion.
8. How to Contact Us
For the best chance of canceling an order before shipment, please contact us as soon as possible during business hours.
Store Name: Perpetua Woman Store
Email: info@perpetuawomanstore.com
Phone: +1 (347) 420-6536
Address: 708 Old Medford Ave, Medford, NY 11763-3520, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)
9. Policy Updates
Perpetua Woman Store may update this Order Cancellation Policy from time to time to reflect changes in our business practices or applicable requirements. Any updates will be published on this page with a revised “Last Updated” date.