Refund policy

Last Updated: October 23, 2026

1. Return Policy Overview

At Perpetua Woman Store, we want you to feel confident shopping with us. We offer a selection of Posters, Prints, Wall Art, and other decorative products to help you personalize your space. If your purchase does not meet your expectations, please review the return guidelines below.

2. Return Eligibility

Eligible items may be returned within 30 days of delivery. To qualify for a return, items should generally meet the following conditions:

  • Be unused and in their original condition.

  • Be returned with original packaging and included accessories, where applicable.

  • Be free from damage caused by improper handling or use after delivery.

Products that are personalized, custom-made, or otherwise identified as non-returnable may not be eligible for return, except where required by applicable law.

3. How to Request a Return

To start a return, please contact our customer service team before sending any item back. Include your order number, the item you wish to return, and the reason for your request. If the item arrived damaged, defective, or incorrect, please provide clear photos to help us assess the issue.

Our team will review your request and provide return instructions if your return is approved. Please do not send items to our business address without receiving return authorization and instructions.

4. Return Shipping Costs

For returns due to a change of mind or personal preference, customers are generally responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us before arranging a return. We will review the circumstances and provide an appropriate solution in accordance with our policy and applicable law.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us as soon as possible with your order details and supporting photos.

Depending on the situation, we may offer a replacement, refund, or another appropriate resolution. Please retain the product and its packaging until we advise you on the next steps.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Original shipping charges, if any, may not be refundable for change-of-mind returns unless required by applicable law or otherwise agreed by us.

7. Exchanges

If you would like to exchange an item for another design or product, please contact our customer service team to discuss available options. Exchanges are subject to product availability and approval.

8. Cancellations and Return Exceptions

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been shipped generally cannot be canceled and may instead be subject to this Return Policy.

Items that do not meet the return eligibility requirements may be refused for a standard return, subject to applicable consumer protection laws.

9. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

Store Name: Perpetua Woman Store
Email: info@perpetuawomanstore.com
Phone: +1 (347) 420-6536
Address: 708 Old Medford Ave, Medford, NY 11763-3520, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)

10. Policy Updates

We may update this Return and Refund Policy from time to time to reflect changes in our business practices or applicable requirements. Any revisions will be posted on this page with an updated “Last Updated” date.